Imported calendar events are not showing

Imported calendar events are not showing

Bobclass can overlay the events from your device's own calendar on top of your Bobclass week — a dentist appointment, the school run, anything personal — so you can see a conflict before you schedule a session on top of it.
If you have set this up and your events are not appearing, work through the list below. The first three account for almost every report.

1. Are you in week view?

Imported events appear in week view only. They are not drawn in day view, which is built for running the studio rather than planning it.
Switch to week view and look again. See  Calendar views .

2. Did you set up the import, or the export?

Settings → External calendars holds two separate features, and they work in opposite directions:
  • Import your device's calendar — brings your personal events into Bobclass. This is the one you want.
  • Export as iCal — publishes your Bobclass sessions out to another calendar app such as Apple Calendar or Google Calendar.
Setting up Export as iCal and expecting your personal events to appear in Bobclass is an easy mistake to make. Go back and turn on the import instead.

3. Are you on the device you set it up on?

The import is per device. Each device reads its own local calendar, so connecting on your iPad does nothing on your iPhone or your Mac — you have to set it up separately on each one.
If your events were there yesterday and are not today, check whether you are on a different device.

4. Does Bobclass have permission to read your calendar?

Your device asks for permission the first time Bobclass tries to read your calendar. If you declined then — or declined on an earlier version of the app — nothing will import until you allow it.
  • iPhone and iPad — Settings → Privacy & Security → Calendars and switch Bobclass on
  • Mac — System Settings → Privacy & Security → Calendars
  • Android — Settings → Apps → Bobclass → Permissions → Calendar (the exact wording varies by manufacturer)

5. Is the event actually in your device's calendar app?

Bobclass reads what your device's own calendar app holds. If an account is not enabled on the device itself — a work Google calendar, an Outlook account — its events are invisible to Bobclass too.
Open your device's calendar app and confirm the event is there. If it is not, enable that account in your device's calendar settings first, then check Bobclass again.

6. Is the event outside your visible hours?

In week view, the settings (cog) icon controls a Visible hours slider. An event at 6:30 in the morning or 10 at night falls outside that window and is not drawn, even though it has imported correctly. Widen the slider and look again.

What imported events do not do

Imported events are a read-only overlay. They are there so you can see your own commitments while you schedule. They do not:
  • block that time from being booked by a client
  • remove the slot from an instructor's availability
  • get edited, moved or deleted from inside Bobclass
To make time genuinely unavailable, block the day or adjust the instructor's working hours instead — see  Blocking a day (Day off) .

Still not showing?

Email us at  support@bobclass.com  with the device you are using, which calendar app the event lives in, and one example event with its date and time. See  Contacting support .

Related articles

  •  Calendar integration 
  •  Calendar views 
  •  Blocking a day (Day off)