Bobclass writes to your clients on your behalf — confirming a booking, telling them a class has moved, asking whether they still want a spot that has opened up. Each of those messages is a template you can edit, so it sounds like your studio rather than like software.
All of them live in Settings → Messaging.
The templates
Template
Used for
Confirmation
A booking is made
Cancellation
A session or booking is cancelled
Rescheduling
A session is moved to another time or day
Reminder
The manual reminder you send from a session
Waitlist
Asking people on a waitlist whether they still want a spot that has opened
Marketing templates
Messages you compose and send to a group of clients
Enable — a switch. Turned off, that message is not sent.
Subject — the line clients see first.
Message — the body.
Placeholders
Templates use placeholders that are filled in with the real details when the message goes out:
#ACTIVITY — the name of the class or appointment
#DATE and #TIME
#LOCATION
#INSTRUCTOR
So a subject reading "A spot has opened up #ACTIVITY, #DATE, #TIME" arrives as "A spot has opened up Barre Burn, Friday 28 August, 14:30".
Edit the words, but leave the punctuation around the placeholders as it is. The braces and tags surrounding them control what happens when a detail is missing, or when one message covers several sessions. Changing them can produce a message with stray commas or a missing line.
How each message reaches your client
Some messages go out from our servers on their own. Others open your own messaging app with the text already written, so you press send. It is worth knowing which is which, because the device-sent ones only leave when you are there to send them.
Message
Sent by
Worth knowing
Confirmation
Bobclass servers
Carries your email footer. Also pushes a notification to the client's Bobclass Go app
Automatic reminder
Bobclass servers
Pro plan and above. Carries your email footer
Manual reminder
Your device
Opens email, SMS or WhatsApp
Cancellation
Your device
Also pushes a notification to the client's Bobclass Go app
Rescheduling
Your device
Also pushes a notification to the client's Bobclass Go app
Waitlist
Your device
Sent from the contact icons in the class details
Marketing
Your device
Email, SMS, WhatsApp or the share sheet
Sent by our servers means the message leaves whether or not your phone is on. It is an email, and it carries whatever you have set as your email footer.
Sent from your device means Bobclass hands the text to your own email, SMS or WhatsApp app and you press send. Which of those it uses is the Messaging app setting, and it is set per device — see Messaging channels.
Confirmations, cancellations and reschedules also reach clients a second way. If a client has Bobclass Go installed and is signed in, they get a push notification about the change regardless of whether the template message was sent. The push is not something you compose or switch off in the templates. See Push notifications for the full picture, including what pushes to you.
Messages you compose and send to a group of clients — a new term, a change of timetable, a class you want to fill. These have their own article: Marketing messages.