Most login problems come down to two things: the wrong app, or the wrong email address. Start by working out which app is involved.
There are three Bobclass apps and they sign in differently.
- — for you, the studio owner. Email address and password.
- — for your instructors and staff. Email address and a one-time code sent by email. No password.
- — for your clients. Email address and a one-time code sent by email. No password.
Both Bobclass Team and Bobclass Go work the same way: the person must already be on file in Bobclass Studio Manager with an email address in their profile, and they sign in using that exact address. If the address they type is not one you hold, no code will reach them — the app is working correctly, it just does not know who they are.
Work through these in order.
Use the address you registered with, which may not be the one you use day to day now.
Tap on the login screen. The reset email can take a few minutes — check your spam folder if it does not arrive.
Bobclass needs one to sign in and to load your data.
After a successful login it can take a few seconds to load everything. A slow load is not a failed login — wait before tapping again.
If you think a payment may have failed, the usual cause is an expired card. Apple and Google handle retries and will email you about it — check the payment method on your or in . See Subscription plans .
If you are certain the credentials are right and none of the above helps, email us — see Contacting support . This is almost always an email mismatch. Check, in this order:
Open their profile in and confirm Bobclass Team access is turned on. Until you do this, they cannot sign in at all.
The address they type must be the one on their instructor profile. Typos and old work addresses are the usual culprits.
Ask them to check spam, and to make sure they are checking the account you have on file rather than a different one.
A client can only sign in if they are already on your client list, matched by email address. A brand new client has to get onto that list first — either you add them, or they send a booking request that you accept.