A booking that is not on your calendar is usually somewhere else rather than gone. Work through these in order — the first two account for most reports.
By default, every online booking request needs your approval. Until you approve it, it sits in your and does not appear on the calendar at all. A red badge on the Inbox tab tells you something is waiting.
If you would rather known clients skipped this step, turn off in . Clients who are already in your list and hold an active Class Pack or Membership are then booked in instantly.
The instructor selector sits at the top right of the calendar. If it is set to a single instructor, every session taught by anyone else is hidden. Set it back to show all instructors.
In week view, the settings (cog) icon controls a slider — for example 8 AM to 8 PM. A session scheduled at 6:30 AM or 9 PM falls outside that window and will not be drawn, even though it exists.
You are not sent a push notification when a client cancels an ordinary booking. The cancellation is recorded in the in your Inbox — check there before assuming something went wrong. See How clients cancel . Bookings made on your web booking page are matched to a client by email address. If someone books with an address you do not have on file, Bobclass cannot connect the request to their existing profile — it arrives marked , and approving it can create a second profile for the same person.
If you or an instructor made the booking on a different device, give the calendar a moment to sync and then refresh it before concluding it did not save.
Email us with your studio name, the client's name, the date and time of the session, and which app the booking was made in. See Contacting support .