How clients purchase

How clients purchase

Clients can buy from you directly in Bobclass Go, without you having to handle the sale. Purchases appear on the Store tab.

Clients need to be signed in

Buying is only available to a signed-in client, which means they must already be on your client list — Bobclass matches them by email address. Someone browsing your booking page as a guest can book a class, but cannot buy anything until they are on your list and signed in.
If a client tells you the Store tab will not let them buy, this is almost always why. See  A client cannot log in to Bobclass Go .

What you need first

The Store tab appears only when both of these are true:
    You have a way to be paid set up. Either connect Stripe for card payments, or fill in your bank details in Settings → Payments → Invoice & bank transfer details . One or the other is enough; you can have both.
    At least one product has Public turned on.
If neither payment route is set up, clients cannot buy in the app. You can still record every sale and payment yourself — see  Selling products .

What clients can buy

Anything you have marked Public:
  •  Class Packs 
  •  Memberships 
  •  Shop products  — t-shirts, water bottles and other items
Products without Public turned on stay internal: you can still sell them yourself from the client's profile, but clients will not see them.

Paying by card, Apple Pay or Google Pay

Card payments are processed by Stripe. Clients can pay by credit or debit card, Apple Pay or Google Pay — for most people a single tap, with no card details to type.
The payment is taken and recorded automatically, the product is added to the client's profile, and the sale is marked paid without any action from you. See  About Stripe .
Bobclass does not add a fee to online payments. Stripe charges its own processing fees, which vary by country and payment method.

Paying by bank transfer

If you have filled in your bank details, a client who chooses bank transfer at checkout goes through three steps:
    Bobclass shows them your transfer details, formatted for their region, with copy buttons so they can paste each field straight into their banking app.
    They make the transfer in their banking app, or however else they normally pay.
    They tap I've done the transfer .
That last step is the client's own declaration. Bobclass cannot see into your bank account, so it records the sale in Bobclass Studio Manager with the status Unpaid.
Bank transfers arrive instantly or the same day in most countries. Once the money is in your account, open the client's profile, go to Billing → Sales, and mark the sale as Paid.
To review outstanding transfers across your whole client list rather than one profile at a time, go to Overview → Sales and apply the filter Status = Unpaid.
Supported formats are Europe/SEPA, the United Kingdom, Switzerland and the United States, plus a custom format for other markets.

Between purchase and payment

A product bought by bank transfer is usable straight away — the client does not have to wait for you to mark the sale Paid. Two things happen in the meantime.
In Bobclass Go the product sits in the client's My active packages section as normal, carrying a Pending confirmation flag. They can see it and book against it.
Bookings made against it come to you for approval. A session booked on a pack that is still pending arrives as a request in your  Inbox  rather than going straight onto the calendar — even if you have turned Requires approval off. Approving it books the client as normal.
That combination is the safeguard. The client is not left waiting, but nothing is confirmed behind your back while the money is still in transit.
Once you mark the sale Paid, the flag clears and the product behaves like any other.

After a purchase

The product appears under Billing → Sales in the client's profile. In Bobclass Go the client can see what they hold and its status — remaining credits on a Class Pack, or the expiry date of a Membership.

Products you sell manually

A Class Pack or Membership you record yourself from the client's profile also shows up in their Bobclass Go app. They are not sent a notification about it, but it is there when they next open the app.

Related articles

  •  Selling products 
  •  About Stripe 
  •  Payments 
  •  A client cannot log in to Bobclass Go