When a group class reaches its maximum capacity, signed-in clients see a Waitlist button instead of the usual booking option. Tapping it adds them to the waitlist for that session.
Waitlist is available on the Bobclass Studio plan and above — see Subscription plans.
It's also a setting you can turn on or off: Settings → Online booking → Access & checkout → Waitlist. Switch it off and clients no longer see the Waitlist button on a full class, even on an eligible plan.
Who can join a waitlist
The client must be signed in to Bobclass Go, in the app or on your web booking page. Someone booking as a guest, with only an email address, will not see the Waitlist button.
The client also needs an active package valid for that activity — a Class Pack or Membership with credit or access to spare. This applies regardless of your Require product to book setting: even with it off, a waitlist request still requires an active package.
When a spot opens up
A spot opens when someone cancels. If there is anyone on the waitlist for that session, you get a push notification.
Your clients do not. Nothing is sent to them automatically, and nobody is promoted into the spot on your behalf — the waitlist tells you there is interest, and the rest is your call.
Tapping the notification takes you straight to the class, where the people on the waitlist are shown alongside the participants. Next to each name are contact icons — email, SMS, WhatsApp and phone.
Tap email, SMS or WhatsApp and Bobclass sends that client the "would you like to join?" message from your Waitlist template, with the class details already filled in.
Tap phone to simply call them.
Once someone says yes, add them to the session.
The whole thing is two taps from the notification: open, then message the first person on the list. Work down it as replies come back.
You decide who gets the spot
Promotion is never automatic, and Bobclass does not enforce the order of the list. That is deliberate — you may know that the person third in line is the one who has been trying to get into that class for a month, or that the first name has cancelled twice already. If you already know who wants it, skip the messaging and just add them.
Ask before you add, especially at short notice. A place that frees up an hour before class is no use to someone who has already made other plans, and adding them without asking turns into a no-show rather than a filled spot.
If nobody is on the waitlist, no notification is sent. The cancellation is recorded quietly in your Inbox timeline like any other.
The message they receive
Settings → Messaging → Waitlist holds the message those contact icons send. Like every template it has an Enable switch, a Subject and a Message, and it fills in the activity, date, time, location and instructor for you.
The default wording tells the client a spot has opened and asks them to reply if they want it. Worth keeping that question — it is what makes the difference between filling the place and creating a no-show.
Waitlist is only available for group classes. One-to-one sessions on the Appointments tab do not support it, since a client can simply pick another available slot.