Bobclass Studio Manager is available on four plans. Pricing is usage-based, measured by the number of bookings made in the past 30 days (rolling period).
Each paid plan includes all features from the lower tiers. For exact pricing for your region and currency, check Settings → Upgrade in the app itself or check the App Store / Google Play listing. For a full breakdown by currency, see the Pricing page.
Subscriptions are managed through the App Store (iPhone, iPad, Mac) or Google Play (Android) as standard in-app subscriptions.
If you prefer annual billing with an invoice, contact us at support@bobclass.com and we will arrange this outside the app stores. Paying yearly through a direct invoice with us comes with a 15% discount on all paid subscriptions (Pro, Studio and Unlimited). You pay by bank transfer if you are in the EU or UK, and by credit card everywhere else. This is only available to customers in a country where Stripe is active, since payment is processed that way rather than through the App Store or Google Play.
Upgrading and downgrading
You can change plan at any time in Settings → Upgrade: tap the plan you want (your current plan shows a tick). You are never charged for two plans at once. This applies to subscriptions bought through the App Store or Google Play; if you pay by yearly invoice, contact us at support@bobclass.com to change plan.
Upgrading
The new plan and its features start immediately (for example Pro to Studio). What you pay depends on your store:
Google Play — you pay the price difference for the days left in your current period. Your billing date stays the same.
App Store — you pay the full price of the new plan, minus a credit for the unused part of your old plan. Your billing date becomes one month from today.
Downgrading
A downgrade (for example Unlimited to Pro) is scheduled for the end of your current billing period. Nothing is charged today and you keep every feature of your current plan until then. On your next billing date the cheaper plan starts and you are charged its price.
Until that date the app still shows your current plan; this is expected, as the change is already saved with your store. Before downgrading, check the new plan's monthly booking limit on the Upgrade screen, because it applies from the day the new plan starts.
Common questions
I think I'm being charged for two plans. Open Manage subscription in Settings → Upgrade and check how many Bobclass subscriptions are active. Cancel the one you no longer want, then contact us through Settings → Support so we can help arrange a refund for the overlap.
My plan is missing after changing phone or reinstalling. Sign in with the same Bobclass account and the same Apple ID or Google account, then tap Restore purchase in Settings → Upgrade.
I upgraded but don't see the new features. Close and reopen the app. If nothing has changed after a few minutes, tap Restore purchase or contact Support.
Can I get a refund? Payments are taken by Apple or Google, so refunds follow their policies. Request one through Apple or your Google Play order history, or contact us and we'll help.
If you cancel
You do not lose your account. Cancel a paid plan and you are automatically moved to Starter, the free tier. Your data stays exactly as it is, and you carry on using Bobclass within Starter's limit of 25 bookings in a rolling 30 days. Upgrade again whenever you like.
To cancel, tap Manage subscription in Settings → Upgrade, choose your Bobclass subscription in the App Store or Google Play, and tap Cancel subscription. You keep your paid plan until the end of the period you have paid for. Deleting the app does not cancel your subscription.
Your booking page stays live on Starter, so clients can still book with you. If you want to stop taking bookings, disable the booking and store tabs in Settings → Online booking — cancelling your subscription alone will not do it.
If a payment fails
Billing is handled entirely by Apple or Google, so a failed payment is resolved with them rather than with us. They retry the charge a few times and email you about it, and each store sets its own rules for how long that runs before the plan is suspended.
In most cases the cause is simply an expired card. Check the payment method on your Apple ID, or in Google Play, and update it there.
If you have corrected the payment method and still cannot get back onto your plan, contact us at support@bobclass.com and we will help.