A Class Pack is a bundle of credits that a client uses to attend sessions. Each time a client is checked out from a session, one credit is deducted.
Creating a Class Pack
Go to Settings → Products → Class Packs and tap to create a new one. Each Class Pack has:
Name — e.g. "10 Class Pack" or "Reformer Carnet"
Number of credits
Price
Activities — which activities the credits can be used for (see below)
Expiry — how long the pack stays valid (see below)
Public — toggle this on to make the Class Pack available for purchase on your online booking page
Which activities a pack covers
A Class Pack can be mapped to specific activities, so its credits are only valid for those. Set this in Settings → Products → Class Packs, select the pack, and choose which activities it covers under Activities. A "Reformer 10-pack" can be restricted to your Reformer classes, while a general pack works across everything you offer.
Leave a pack unmapped and its credits work for any activity.
This is worth thinking about before you price. If your Reformer classes cost more to run than your mat classes, mapping packs to activities is what stops a cheap mat pack being spent on a Reformer session.
If a client holds a Class Pack but can't be checked out from a session, this is the most common reason — their pack is mapped to different activities than the one they're attending. See Attendance and checkout.
Expiry
There are three ways a pack can expire:
A number of days from the date of purchase — the clock starts when they buy it.
A number of days from first use — the clock starts when they actually come to a class. Kinder to someone who buys ahead of a holiday.
Term-based: a fixed start and end date — the pack is valid for a defined block of dates, the same for everyone who holds it.
Term-based packages suit courses that run to a calendar rather than to each client's own timeline — a fall yoga course from September to mid-December, a beginners' block that runs for a school term. Everyone on the pack is working to the same dates, whether they bought in August or a fortnight in.
When a Class Pack expires, any unused credits are lost. To give a client more time, edit the expiry date manually from their profile. An owner can also adjust the number of credits on a pack after it has been sold — for example to add a bonus session.
When credits are deducted
By default, a credit comes off at checkout — after the session — not when the client books. So a client can book whatever their balance, and you settle it when you see them.
If you turn on Require product to book in Settings → Online booking → Access & checkout, a client booking online must have a valid product at that moment, or buy one there, and the credit is deducted immediately. This applies only to bookings clients make themselves; when you add a client to a session, you still check them out as usual. See How clients book.
Either way, cancelling a booking returns the credit.
When credits run out
If a client turns up with nothing left, you are not stuck at checkout. You can sell them a new pack on the spot, check them out against someone else's pack, or not charge them at all. See Attendance and checkout.
A client can have multiple active Class Packs at the same time — useful when one is mapped to a specific activity and another is general.
Packs awaiting payment
A Class Pack a client bought by bank transfer is usable immediately, but carries a Pending confirmation flag in Bobclass Go until you mark the sale as Paid. While it is pending, any booking the client makes against it comes to your Inbox for approval rather than being booked instantly. See How clients purchase.