Account deletion

Account deletion

To delete your account, go to Settings → Account → Delete account.
This is permanent and cannot be undone. All your studio data, client records, bookings, sales and payments are removed, and your booking page stops working.

Export your data first

Once the account is gone, we cannot recover it for you. If there is any chance you will want your records — for your accountant, for another platform, or just to keep — take them out before you delete:
  • CSV exports of clients, bookings, sales and payments, from inside the app. See  Exporting data⁠  .
  • A full JSON export of your studio database, free of charge on request. See  Migrating away from Bobclass⁠  .

You may not need to delete anything

Deleting your account is not the same as stopping your subscription. If you are pausing rather than leaving, consider:
  • Cancelling your subscription. You are moved to the free Starter plan, not cut off. Your data stays where it is and you can upgrade again later. See  Subscription plans⁠  .
  • Turning off online booking. Disable the booking and store tabs in Settings → Online booking to stop clients booking, while keeping everything else intact.
  • Archiving clients instead of deleting them — they stay on file but drop out of your active list. See  Adding and managing clients⁠  .
Between them, those three cover most reasons people reach for Delete account. If you are unsure which applies to you, contact us at  support@bobclass.com  before you delete anything.

Related articles

  •  Migrating away from Bobclass⁠ 
  •  Exporting data⁠ 
  •  Subscription plans⁠