A Membership gives a client access to sessions for a set period of time — for example one month. It is not credit-based, though a class limit can cap how many sessions a client can consume within that time (see below). Without one, access is unlimited.
Creating a Membership
Go to Settings → Products → Memberships and tap to create a new one. Each Membership has:
Name — e.g. "Monthly Membership"
Duration — the number of days or months it is valid for, from the date of purchase
Class limit — an optional cap on how many sessions a client can use within a day, week, month or year. Pro plan and above (see below)
Price
Activities — which activities the Membership can be used for (see below)
Public — toggle this on to make it available for purchase on your online booking page
Available to — who can buy it: all customers, first timers, existing clients or none (see below)
Who can buy a Membership
Use Available to to choose who a Membership is offered to: all customers, first timers, existing clients or none. It works the same way as on Class Packs — see Class Packs.
Which activities a Membership covers
A Membership can be mapped to specific activities, so it only grants access to those — a "Reformer Membership" can be restricted to your Reformer classes, while a general Membership works across everything you offer.
Leave a Membership unmapped and it works for any activity.
If a client holds a Membership but can't be checked out from a session, this is the most common reason — their Membership is mapped to different activities than the one they're attending. See Attendance and checkout.
Class limit
Class limit is available on the Pro plan and above. See Subscription plans.
A class limit — sometimes called a usage cap — caps how many sessions a client can consume within a set interval — for example, 8 classes per month. It's specific to Memberships; Class Packs work differently already, since their fixed number of credits does the same job.
Set the interval to daily, weekly, monthly or yearly, and choose when each cycle starts:
A calendar period — weekly starts on Monday (or Sunday, if that's your account's first day of the week), monthly starts on the 1st, yearly starts on 1 January. Every client on the same Membership resets on the same date, regardless of when they bought it.
The Membership's own start date — the cycle starts the day the client's Membership begins, and repeats from there. Each client resets on their own personal anniversary of that date.
Once a class limit is set, Bobclass tracks the client's consumption automatically and enforces that maximum use — they can't go beyond the limit for that cycle — even though the Membership itself is still active and not expired.
Expiry and renewal
Memberships do not renew automatically. When a Membership expires, the client needs to purchase a new one. An owner can manually edit the expiry date from the client's profile. A client can have multiple active Memberships at the same time. If you'd rather charge clients automatically at a fixed interval, the Studio plan and above offers auto-renewing memberships.
Pausing a Membership
Memberships cannot be paused. To give a client more time, extend the expiry date manually.
Memberships awaiting payment
A Membership bought by bank transfer is usable immediately, but carries a Pending confirmation flag in Bobclass Go until you mark the sale as Paid. While it is pending, the client can still book against it directly, without approval. See How clients purchase.