Clients book your sessions through Bobclass Go, which they can use either as an app on their phone or as your web booking page in a browser. The two are functionally identical — the same booking system in two shells.
Guest or signed in
What a client can do depends on whether they are signed in, not on which shell they are using.
As a guest , a client books with nothing more than an email address. Bobclass matches that address to an existing client profile; if there is no match, the request arrives marked New . Booking is all a guest can do — no waitlist, no self-cancellation, no buying. The guest route depends on Guest mode being on in Settings → Online booking → Access & checkout ; turn it off and only clients already on your list can book.
Signed in , a client enters the email address you have on file and a one-time code sent to it. Bobclass then knows who they are, matches them to their Class Pack or Membership automatically, and gives them their booking history, the waitlist, self-cancellation, and the ability to buy from your Store tab.
Clients browse your scheduled group classes on the Classes tab and tap the one they want — for example Morning Flow on 1 April at 08:00. They confirm their booking and the request is sent to you.
Booking an appointment
On the Appointments tab, clients choose an activity, an instructor and an available time slot — similar to booking a dentist appointment.
Which slots appear comes from the instructor's Availability and from the slot interval you have set in Settings → Online booking → Booking rules. See Setting when clients can book.
After selecting their slot, the request is sent to you for approval.
If you disable the Requires approval switch in Settings → Online booking, clients who are already known to you and have an active Class Pack or Membership will be booked in instantly, without needing your approval.
Bookings made against a product still marked Pending confirmation are the exception — those always come to your Inbox, whatever the setting. See How clients purchase.